I wish I could rate this lower. The service provider took over from a previous company and has caused us endless frustration. When we signed up, I clearly explained our rural situation, especially our reliance on propane for heating during winter. I repeatedly asked if we could have a delivery in the third week of winter months to avoid running low during potential storms. I was assured this wouldn’t be an issue. My reasons were straightforward: to prevent running out during severe weather, especially since we have a long driveway and are in our 70s, and to stick to a budget as pensioners. I called on December 5th to request a delivery before Christmas, but was told I wasn't a priority. An email on December 16th promised a delivery on the 17th, which never happened. Now, on January 7th, we’re still waiting for propane despite another email saying it would arrive today. Last night, I received an email stating it’s being rescheduled, but they assured us we have plenty of propane when we're actually down to 16%. I’m now looking into other companies, but I'm not finding anyone with better customer service. I'm really concerned about running out.
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A national Canadian marketer of propane, propane-burning appliances and related support services. Discusses the company, locations, service and budget plans, safety, natural gas and contact details.