The worst customer service imaginable. Our smart meter was reading that our tank was at 15% but actually was at
0% (the smart meter failed). We have been without propane for almost a week in -20 weather. Unable to cook or heat our house. Our delivery was scheduled for the 23 and then got pushed to the 29th and now is “scheduled” for the 31. We have contacted them 12 times. Our phone calls have either gotten disconnected (after 40+ mins of waiting on the line) or the person on the other line has no solution and cannot give us a reason for why our delivery keeps getting postponed. They’ve taken no accountability for the failure of their equipment and do not seem to care that their customer is left without heat because of their incompetence. I would give them 0 stars if I could and will be cancelling our services.
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A national Canadian marketer of propane, propane-burning appliances and related support services. Discusses the company, locations, service and budget plans, safety, natural gas and contact details.