I wish I could give 0 stars for my experience with Superladystar. I ordered a pair of shoes, and when they arrived, I was shocked by their poor quality. The shoes were made of cheap synthetic materials — definitely not genuine leather as advertised on their website. The sizing was completely off (about 1.5 sizes smaller than a standard EU 38 / US 7), and they had a strong, unpleasant chemical smell that forced me to keep them in the basement until I could return them.I immediately contacted customer service to request a return and full refund. Instead of providing the return address, they refused to cooperate, offering me useless vouchers or a partial refund of only about 30% of what I paid. I clearly stated that I wanted to return the shoes and get a full refund, but they kept sending manipulative messages, trying to convince me to keep the shoes and even suggesting that I “sell them to someone else.” (I would never do that — they are not wearable and I’m not the one trying to scam people.)After two weeks of back-and-forth and wasted time, they finally gave me the return address. I paid 16 EUR (~18 USD) to ship them back to China — far less than the 45 USD they falsely claimed it would cost. As of now, I still haven’t received my refund, so my total loss is over 80 EUR (~93 USD), including return costs.Unless they issue a full refund, this will remain one of the worst online shopping experiences I’ve ever had.Be very careful before ordering from Superladystar. Many of their positive reviews appear fake, and I wish I had done my research and read more genuine reviews before placing my order.
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