Ordered 3 cookies and ice creams - one of ours fell on the floor so we tried to ask for a new one but we’re denied. I Let it go although we don’t agree. However we the brought up the fact that our cookies were burnt & cause we realised at this point that we weren’t getting a refund, at the barest of minimums we could get ours remade - but no we were met with mere “sorry no :)” - for the dropping of the cookies & icecream we were told it was “our choice”? I’m assuming she meant it was our fault which we can’t disprove but for burnt cookies that were made very poorly by staff, I was appalled that there was no hesitation let alone attempt to rectify the situation. As someone that has worked in food & beverage in a mid senior level I was genuinely shocked to be honest that this is the supermacs policy. On top of that, burnt food is a health hazard for most human beings on earth so the fact that that was seen as normal and ok is strange.Disappointed to say the least.
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Supermac’s is an Irish fast food restaurant chain first opened in 1978.
