We purchased two takeaway Bewleys coffees at Supermacs ,Retail Park Carlow (the girl who served the coffee appeared to be a student doing casual weekend work ).We take coffee without milk and therefore hot ,so we couldn't drink them for 10 minutes or so ,at which stage we were on the motorway so couldn't turn back on discovering that both coffees were over-watered and so basically tasteless . As a result we didn't drink them .I assumed that this may happen to lots of Supermac customers who don't bother to complain.So I sent off an email to their customer services with a photo attachment showing how diluted the coffee was.They replied stating that ,'we notified the store and they said they would assess the machines and make are required changes to address them. We didn’t receive any other negative feedback regards the quality of the coffee but we will monitor it'I read this as ,our coffee machines could have been faulty on the day, but we care so little about your experience that won't even offer you replacement coffees next time you call .Very poor response, from an Irish company serving a brand of coffee (Bewleys) for which the quality and consistency should be quaranteed.MINOR issue I know,but it's the apathy of the company that I wanted to highlight.
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Supermac’s is an Irish fast food restaurant chain first opened in 1978.
