After landing at the airport, I called to have my car brought to the meet and greet area, which should take 30 minutes. Instead, I was told it would be 45 minutes, but no one showed up. I called again and was told my car was blocked by 20 others, which was frustrating considering they had a week to prepare. I stood in the freezing cold with my child for 1 hour and 45 minutes! This is unacceptable, and I have lodged a complaint and am awaiting a response.
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