I called 30 minutes before reaching customs, but they didn't pick up for the first five tries. After exiting arrivals, I called three more times and finally got through, only to hear that it would be 45 minutes for my car. I thought I could wait with a coffee. After 45 minutes, I called again, and they said they were busy and needed another 30 minutes. My frustration grew as I waited. On my 10th attempt (20 overall), they finally answered and claimed the car's battery was dead, which seemed like a false excuse since I could track my car's status on the app. Ultimately, it took 2 hours and 30 minutes for my car to arrive.
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