This is the most frustrating service I have ever encountered! A comparison site indicated a rating of 4.8/5, which led me to make a booking, but that rating is clearly inaccurate. I waited 45 minutes to collect the key upon arrival and spent an hour returning the vehicle in freezing temperatures both days! Additionally, I received a call when I returned the car, instructing me to collect it from a different drop-off area than originally stated. I later learned that this change may result in a fine. Completely dishonest and unhelpful!
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