I am very disappointed with my recent experience on this platform. After being presented with what seemed like a legitimate student request, I was prompted to enter my card details. I followed the instructions, only to find multiple unauthorized charges on my card without any confirmation. Even worse, all related messages were deleted from the internal system. Thankfully, I took screenshots of everything, which I submitted as proof. Despite reaching out to support multiple times, I have received no helpful responses, only generic reminders about their policies. I had to cancel my bank card due to these deceptive practices. I only wanted a fair refund and a proper explanation, but the lack of communication has eroded my trust in the platform.
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