Name: superprof.com.my
Telephone: 000000000
Rating: 4.2

Blake Cook Guest

DISAPPOINTING Customer Service and No Action on Refund/Cancellation

This platform has been a huge letdown and a potential risk to your finances. 1. Charged Without Service: I was billed for a "Student Pass" before I even confirmed a booking or received any service. 2. Impossible to Cancel: There’s no clear method to cancel the subscription, and when I reached out for a refund and cancellation, I received only silence and automated replies. They refuse to take any action. 3. No Teacher Response: To make matters worse, the teacher I was interested in never replied.

Date of experience: Jan 16, 2026

Eversley Johnson Guest

1 month ago

A Frustrating Experience with This Platform

This platform has been a major letdown and a financial risk. 1. Charged Without Service: I was billed for a "Student Pass" before I completed any booking. 2. Difficult to Cancel: There’s no easy cancellation method, and when I sought a refund, I received only silence and automated responses. They are unwilling to help. 3. Lack of Teacher Communication: Furthermore, the instructor I was interested in never responded.

Date of experience: Jan 15, 2026

Ross Bell Guest

3 months ago

WARNING: Unresponsive Tutor

The tutor accepted the lesson request, then completely stopped communicating. No replies via web chat, email, or text! This feels like a scam.

Date of experience: Dec 09, 2025

Nicolas Ross Guest

7 months ago

Extremely Disappointed – Unauthorized Charges and Lack of Support

I am very disappointed with my recent experience on this platform. After being presented with what seemed like a legitimate student request, I was prompted to enter my card details. I followed the instructions, only to find multiple unauthorized charges on my card without any confirmation. Even worse, all related messages were deleted from the internal system. Thankfully, I took screenshots of everything, which I submitted as proof. Despite reaching out to support multiple times, I have received no helpful responses, only generic reminders about their policies. I had to cancel my bank card due to these deceptive practices. I only wanted a fair refund and a proper explanation, but the lack of communication has eroded my trust in the platform.

Date of experience: Jul 14, 2025

ES Guest

8 months ago

Highly Recommend Tutor Syafiq for TELC C1

I strongly endorse Syafiq for TELC C1. The lessons are exceptionally clear, well-organized, and make challenging topics easy to grasp. I've noticed a remarkable improvement in my daughter's German skills. Syafiq's supportive approach has made learning both enjoyable and effective for her. May she find success in her TELC C1 Hochschule exam. Thank you, Syafiq!

Date of experience: Jul 08, 2025

Hal Hughes Guest

1 year ago

Not Worth the Cost – Subscription Hidden in Fine Print

The fact that it’s a subscription service is buried in the fine print. Way too expensive for a simple answer on an Excel spreadsheet. I would never recommend this platform to anyone.