Warning!! You cannot message or book a tutor without paying a £39 fee first. They call it the "Student Pass" This fee goes to the platform, not the tutor.
If you have been charged this fee and the company is refusing to refund you, contact your bank immediately and request a "Bank Chargeback" for a misleading transaction.
I want to warn others incase they have accidentally paid the fee and weren't aware.
The Trap:
Be aware of their use of language like "No Commitment" language "First Lesson Free!" This is only after you have paid £39. Once you hit request a tutor that is where you get charged £39 and you cannot cancel your request. I repeat there is NO option to cancel your request. Once the tutor receives your request and accepts it which for me was within 30minutes you are charged the £39 before paying the tutor fees. Even the 'First Lesson Free' claim was inconsistent; my tutor's own profile only offered the first 30 minutes free and he was unaware of the platform's £39 fee. This confirms the disconnect between the platform's advertising and the actual service.
Customer service was dismissive and used loopholes and long lengthy emails to ignore the refund request.
I got my money back by going through my bank (Nationwide). Don't let them tell you a refund is impossible—it is a misleading "dark pattern" design. Speak to your bank and report the transaction as "not as described."
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Superprof US is a private tutors directory in the United States with more than 100000 private tutors, teachers and mentors registered to teach face-to-face and online.
Need help? Contact us by e-mail hey@superprof.com.
