In mid-2023, I had an issue with an order that was eventually resolved. Initially, I didn't plan to leave a review but decided to share my experience. I bought a device that was faulty and dirty upon arrival. I struggled to get in touch with the support team, but eventually managed to contact them through social media. They sent a return label, and after some back and forth, I received a replacement. Although the replacement worked, the difficulty in communication was concerning.
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