Supersonice has the worst customer service , they have a bot chatting to you on WhatsApp referring you to their website where you dont even see much information on the dashboard.
Upon applying for the order I checked coverage in my area after a couple of days I called their call center I was advised then only that there is no coverage in my area. I had to call eversince then there was no communication from them.
I canceled the order on my end and obviously thought they'd cancel the order on their end because we can't proceed with the service. I have sent 2 emails, logged a ticket and multiple phone calls later. Not really getting help from them this order still shows pending on their side.
There is absolutely no customer service here. Seems like whoever is in charge of each process does not see their processes through. Plainly not doing their job. This was my first encounter with Supersonic and definitely my last.
The ticket I logged is the same ticket number the lady gave me whilst she said she is logging a call. Its just so astonishing. I am in customer service type of job and this? Is really bad for their business.
I do not recommend anyone to make use of their services
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Supersonic gives you super-fast, super-reliable internet - with fibre and broadband coverage across South Africa. #internet #broadband #fibre #isp #supersonic #ftth #lte