We have been regular customer with Supertails however the last couple of experiences have been terrible. Hello,Your service has been absolutely unprofessional. I had placed an order for dog food & medicines on your platform this morning at 9.30 AM (with a 120 minutes delivery), little did I realise why did I trust you a second time when you messed up last time too. The level of unprofessional behavior is such that, I had no clue of the order status until 7.15 pm in the evening. Finally I called your customer service and after a 15 mins wait time in queue I got to speak to Mustafa Mohamed who confirmed that the order showed unfulfilled in your system, which was not even informed to me until I called(because your warehouse or supply chain has a terrible problem). Do you even realize that you cater to pets - lives that can't wait endlessly to your whims and fancies. How much does it take for you or your team to send a proactive note. Mustafa then promised that he will ensure to have this sent on top priority in the next 120 mins (again a blunder on my part to have trusted) as the promise turned out to be not just a disappointment, but one that is unfulfilled. He said he will follow up till it's delivered to me which has not happened until now (almost 3 hrs since I've spoken)What's more shocking is I see the app, only to realise that the Royal Canin food order is going to be fulfilled by 10 PM tomorrow and the medicines by 1 PM tomorrow because your partners are not getting a porter to deliver it and that's a customer's headache to figure out. All of this without even informing the customer or taking consent. How irresponsible.Please be responsible in running a platform and not so irresponsible without concerns. When I called your customer care a while ago - Mr Apollo was prompt in telling me that your systems are facing a downtime and that he can't pull up any records related to orders thus being of no help and only mounting additional pressure and anxiety for a paid customer. ABSOLUTELY PATHETIC SERVICE!!! NEVER GOING TO GET ONTO SUPERTAILS.My only request is, please ensure to refund this on priority by tomorrow and not to make it another hassle.
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