Review Time
We have a worst experince with supertails, we booked vet visit to our house by 6:30 am by paying Rs 199 and vas schduled by 12:30. But even by 2:30 no one turned up nor got call. Even after we calling up to customer care only response was concern department will get back in 5 mins. We took our pet to some local vet else our pet would have become serious. They were calling me to book a new appointment but not answering for the booked appointment. That 5 mins never came even after 5 day. I even sent a mail twice for refund, which they took 5 days to refund after another 5 calls and telling them that i will file a complaint.
They just show of the fancy things to attract business, but they are not worth what they give and have, they dont respond on time and when needed better not to visit them if we need welbeing of our pet.
We have a worst experince with supertails, we booked vet visit to our house by 6:30 am by paying Rs 199 and vas schduled by 12:30. But even by 2:30 no one turned up nor got call. Even after we calling up to customer care only response was concern department will get back in 5 mins. We took our pet to some local vet else our pet would have become serious. They were calling me to book a new appointment but not answering for the booked appointment. That 5 mins never came even after 5 day. I even sent a mail twice for refund, which they took 5 days to refund after another 5 calls and telling them that i will file a complaint.They just show of the fancy things to attract business, but they are not worth what they give and have, they dont respond on time and when needed better not to visit them if we need welbeing of our pet.
They use a really bad delivery service that guarantees you don't receive the product. After that they are very difficult to get refunds from. Had to call them multiple times and finally make threats before they would refund for an undelivered product. Buyer beware
I ordered medicine for my dog from Supertails earlier, and during checkout it asked for details like my dog’s name and birthdate. I didn’t think much of it at the time—but when my dog’s birthday came around, they sent a super cute birthday card along with some funny little goodies for my dog. It was such a thoughtful surprise.Truly made my day. Love how much this company cares about pets and their owners. Thank you, Supertails!
Avoid this website like the plague. The delivery experience and the customer support is horrific. In this day and age, I shouldn't be expected to repeatedly askt he customer support about the status of my order or my refund. I bought Rs 15,000 worth of harnesses and leashes from this website. I not only never received the complete order one month later, I am still messaging them about refund.
The order was promised for same-day delivery, but instead I was repeatedly fed blatant lies about “failed delivery attempts” because I was supposedly unreachable. No one called. No one showed up. Not once.This happened two days in a row. When I contacted Supertails, they casually admitted these were fake delivery attempts and shrugged off responsibility, blaming their delivery partner, Zippee. Apparently, once the package is handed over, it enters a black hole. Supertails has no idea who the delivery person is, where the package is, or when (or if) it will ever be delivered. Complete lack of ownership and accountability.Their sales process is lightning fast, but that’s where the efficiency ends. After payment, you’re left chasing ghosts, dealing with scripted responses, and wasting your time. This is not just poor service—it’s incompetence masked as logistics dependency.Save yourself the frustration. I absolutely do not recommend Supertails.
We have been regular customer with Supertails however the last couple of experiences have been terrible. Hello,Your service has been absolutely unprofessional. I had placed an order for dog food & medicines on your platform this morning at 9.30 AM (with a 120 minutes delivery), little did I realise why did I trust you a second time when you messed up last time too. The level of unprofessional behavior is such that, I had no clue of the order status until 7.15 pm in the evening. Finally I called your customer service and after a 15 mins wait time in queue I got to speak to Mustafa Mohamed who confirmed that the order showed unfulfilled in your system, which was not even informed to me until I called(because your warehouse or supply chain has a terrible problem). Do you even realize that you cater to pets - lives that can't wait endlessly to your whims and fancies. How much does it take for you or your team to send a proactive note. Mustafa then promised that he will ensure to have this sent on top priority in the next 120 mins (again a blunder on my part to have trusted) as the promise turned out to be not just a disappointment, but one that is unfulfilled. He said he will follow up till it's delivered to me which has not happened until now (almost 3 hrs since I've spoken)What's more shocking is I see the app, only to realise that the Royal Canin food order is going to be fulfilled by 10 PM tomorrow and the medicines by 1 PM tomorrow because your partners are not getting a porter to deliver it and that's a customer's headache to figure out. All of this without even informing the customer or taking consent. How irresponsible.Please be responsible in running a platform and not so irresponsible without concerns. When I called your customer care a while ago - Mr Apollo was prompt in telling me that your systems are facing a downtime and that he can't pull up any records related to orders thus being of no help and only mounting additional pressure and anxiety for a paid customer. ABSOLUTELY PATHETIC SERVICE!!! NEVER GOING TO GET ONTO SUPERTAILS.My only request is, please ensure to refund this on priority by tomorrow and not to make it another hassle.
This is the first time I tried Supertails, primarily because cat food prices on Amazon, HUFT, NetMeds, and others have gone through the roof -- I am shelling out upto ₹4000 a month now. Their competitive pricing attracted me, obviously, and I placed the order after some research. Got confirmation on delivery and an introductory call followed the next day, with an option to avail vet services. Nafisa on the call also assured me that order is on time. So far so good.Then, things took turn for worse. Late in the evening, received another call informing me that my location is not "serviceable" suddenly and ordered has been cancelled, refund initiated. I still haven't received my money back, but will wait a few days.More importantly, now my location is serviceable again! Price has been bumped up and my First Time user coupon benefit has been cancelled too.Clearly, it was a cheap and underhanded ploy to not give away their product for 600 bucks less. Such deceitful tactics is why us regular pet parents prefer sticking with trusted companies, despite higher pricing.Whoever is behind the company, please look into this matter at priority. I requested your customer care to escalate, but they didn't get back to me.
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