I waited over 4 hours for my groceries, only to find that they were closed and my order never arrived. I tried calling for the last 20 minutes before closing, but no one answered. Now, I have no food for my kids or even anything to keep us warm. This is a terrible customer experience, and as a business owner, I find this unacceptable. I expect a proper response; it's shocking and unprofessional. What happens now? Will I get next-day delivery or something worse?
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