I placed an order with SupplementSource.ca expecting standard home delivery as advertised. Instead, they imposed an undisclosed ID verification requirement for $300+ shipped via UPS, which forced my package to be redirected to a UPS Access Point without my consent. Their FAQ and Shipping Policy mention nothing about this rule.The only reply I received from them was that I “should go to the access point” - no apology, no ownership, no offer to resolve the issue. I contacted them multiple times by email to resolve this matter, including requesting a refund and deletion of my account, but received no further response at all. They also ignored PayPal’s communication.This is a failure of transparency and customer service. Customers deserve to know about restrictions before placing an order, not after the fact. I have escalated the case through PayPal for a refund.Given the lack of communication, I cannot recommend SupplementSource.ca and will not be ordering again.
Claim your business profile now and gain access to all features and respond to customer reviews.
Looking for Canada's best source for your every supplement need? You've found it!!! SupplementSource.ca has the best selection of supplements at the very best prices and we guarantee your satisfaction 100%. Whether you are looking for nutrition pro...
