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1.3
1.3 Based on 41 reviews

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Madelaine Long
Poor claim process and customer service

I'm in the process of claiming a lost phone. Apple Care using AIG for insurance and it is the worst process ever.Online form is buggy, and they have multiple steps to complete with poor commutation; basically you have to call each time to find out what the next step is.Call centre people are not helpful; so you just have to wait. I've been with a phone for over 7 days and still waiting.

1
Date of experience: Apr 22, 2025

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