My phone is still under warranty for over a year, yet I'm facing charging issues. I completed the diagnostic and identified the problem, but no one is responding to my request. The online chatbot fails to connect me with a real person, merely stating it’s flagging my request, which doesn’t match the original request number I received. I'm considering switching to another phone despite having warranty left. It's disappointing, as I appreciated the ethos but wouldn’t choose this again.
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