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1.2
1.2 Based on 21 reviews

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Alex Bankovskiy
Misleading Google One support – Case 6/9571000039162

Avoid Google and its services. I tried to renew my Google One 200GB plan, but Google refused to process payment despite valid card data.Their agent Lisa advised me to cancel unrelated subscriptions (Telegram Premium, Avast) just to change my country (like that was the only way to proceed with payment), then confirmed a wrong case number and ended the call.Previous agent via chat assured me that "everything was fine, no need to worry". Follow-up emails ignored my questions and sent irrelevant privacy-policy templates.Their Indian support is an absolute joke.Payment eventually succeeded after updating card manually – no ‘country change’ needed. Support agent gave false instructions.

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Date of experience: Oct 10, 2025

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