I purchased a monitor during a promotional event, and upon installation, it wouldn't power on, indicating it was defective. Online support was ineffective as the monitor's serial number was deemed invalid. After a lengthy explanation to an AI assistant, I was connected to a representative who spoke too quickly for me to comprehend. After explaining my issue for another 20 minutes, I was told I needed to order a replacement before I could return the faulty one, which was at a higher price. I ended the conversation feeling frustrated and dissatisfied. The next day, after another lengthy process, I was finally given the option for a full refund. This level of service is unacceptable, especially for a company with such a reputation.
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