Malicious compliance at best. They don't give a shit about you and most certainly do not want to do repairs or refunds - and the revolting support experience will surely make you feel that.
Nothing more than an undignified waste of time. Infinite issues and bugs on the site, talking in circles for ages in the live-chat.
I was already frustrated when I was randomly put on hold for almost 24 hours at 3 in the afternoon (!) after spending hours in the live-chat. Then I was told (rudely) to be available ALL DAY at a certain date for device pick-up. There are absolutely NO time windows given - pick-up will occur at a random time and it's "your duty to be available".
Had to sit at home all day like a clown - on the agreed upon date - only for pick-up to not bother even showing up. No messages, no E-Mail, no sms. No note left (like stated in the rude instruction E-Mail). Being told rudely to be available all day like a little lapdog is one thing, then being stood up without explanation is much too far.
Incredible how incompetent and dysfunctional the support at every step.
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