My experience has been very disappointing, especially regarding an issue from a previous tax assessment. We used their services and opted for an advance on our tax refund, for which we paid a fee. Unfortunately, there was a discrepancy caused by the company's understanding of tax rules. Despite following their agent's guidance, I was held responsible for the difference between their assessment and the tax authority's. I sought a refund for the service fee due to this issue but was refused. This reflects poor customer service. If I am following professional advice, I expect accountability for mistakes, not just demands for additional payment. I would recommend others look for a different provider for tax preparation.
Claim your business profile now and gain access to all features and respond to customer reviews.
Tax preparation services online or in person. Family, small business, or tax services for US citizens in Canada.
