Headline: Premium Care is a joke – Hardware failure met with "bed surface" excusesReview:"I am extremely disappointed with the so-called 'Premium Care' service. My laptop’s GPU (RTX 4070) is hitting 87°C, causing massive thermal throttling and FPS drops, making the device unusable for its intended purpose.Instead of honoring the 'On-site Support' and 'Next Business Day' intervention I paid for, the support team wasted my time with ridiculous scripts. They actually asked if I'm using the laptop on a mattress, completely ignoring the technical evidence and photos showing critical temperature levels.It’s unacceptable to pay for a premium service only to be treated like a novice and forced to threaten with Consumer Protection (ANPC) just to get a technician scheduled. Expectations were high, but the actual support experience is at rock bottom. If you value your time and hardware, be wary of their 'Premium' promises.Model: Lenovo Legion (RTX 4070)Service Type: Premium Care"
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