Terrible service. Laptop that I have been waiting weeks for was supposed to be delivered this week. Im told UPS did not have the full delivery address, which was supplied. Now Ive been told that UPS to returning the laptop to sender, which is in Chine... Customer service has told me that the laptop has to arrive back in Chine before they will then resend the laptop back to London. The inefficiency with this is just mind blowing. I asked how this could be escalated and was given an email address. Ive emailed it a few times with response. Paid almost 2k for a laptop that will take more than a month to be delivered. My worry now is if/when the laptop does arrive, will it even work with the amount of milage and handling its had. I would not recommend you buy anything from Lenovo.
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