support.lenovo.com

1.2
1.2 Based on 21 reviews

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Johnny Maximus Rogers
I won't buy another lenovo product!

I won't buy another lenovo product!I got my girlfriend legion go 2 for Xmas and after 5 days the screen went. We sent it back under warranty and a component has gone on the screen. They said we caused it and have to pay for the repair which is nearly £300. We just paid £900 for it. We didn't drop it or have water near it. We have ask them for reason why they said we have caused it but no answer so far. But I'm a engineer and I understand component can go even on new equipment, just how it is. But if under warranty you replace it for free. Not charge someone who just paid alot of money for the product.Just to add, they send back lebovo go by FedEx saying that they repaired free of charge! But then send email said that we refused to pay repair so it's just send back to us.We can confirm it's not repaired.We have inspected the lenovo go. It does not have a single mark or crack on it. So absolutely no reason not to repair under warranty after even admitted a INTERNAL component has failed.If Lenovo like to comment on this on this website to defend themselves I be interested what they have to say.Order numberD9B9VxJ4RRMA

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Date of experience: Dec 29, 2025

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