I owned a thinkpad Yoga 11e from year 7 to 12. The quality is still fantastic until year 12, which is why I decided to purchase a new thinkpad for university. I saved up and orderedThinkpad E14 gen 7 online, and received it within a few days. Two hours into setting up the new laptop (account, data transfer, app download etc), the page became unresponsive and I had to force shut down. When I try to turn it on, the screen tells me that the device has ran into a problem and cannot be fixed. I requested service support on 30/12, really impressed they called me back instantly during the holiday. The tech guy helped me step by step, very patiently. Tried everything and then he instructed me to run a full diagnostic test, and email the screen shot. The next day I was told my best option is to reinstall windows by creating a usb recovery key. They sent me instructions and tutorials, and also offered to replace / refund if it didn’t work. The process only took 3 hours and my laptop is back up running Admittedly, I didn’t like to deal with this problem. But at the same time I am very glad the tech team is easily accessible and very supportive. This experience tell me I can count on them if any future issues arise.
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