support.microsoft.com

1.3
1.3 Based on 753 reviews

...

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HS14
Deteriorating Support Experience

It seems the company has significantly reduced human support for its products and is now failing to provide any meaningful assistance. I only managed to speak with someone by selecting an unrelated issue, as the support options led nowhere. The representative tried to direct me to a support team that seems non-existent, as the steps provided simply don't work. The situation continues to worsen, indicating that large companies are neglecting user needs.

1
Date of experience: Dec 03, 2025

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