Review Time
If I could put a negative star I would.
Microsoft refused to issue a refund they owed me for a cancelled of Microsoft365. I was supposed to get a partial refund of $87.93 and it never came. Verified with my bank and they still refused after the bank said it was there job to reissue it.
I cant access my account and there charging my credit cards. I tried contacting them but keep getting directed to a form that I have already filled out and still cant access the account.
I tried calling and I still couldn't get anyone to help me. So im stuck and being forced to just cancel my credit card to stop getting charged for services I cant even access. Id say thanks to customer support but I couldn't access them due to NOT HAVING AN ACCOUNT....
Customer service is a joke. Maybe we should start hiring competent employees who actually care about the customers they are servicing, you’d think you’re the biggest inconvenience to the CUSTOMER SERVICE REPS by the nasty way they speak to you. Nothing but attitude, told her I made an accidental purchase on something and was told “oopsies” need Microsoft’s help with this and I’m being told to F off basicslly. So glad I spend all my money on this piss poor company.
I had a password issue with my email in 365. It took weeks for Microsoft to correct. Then a year later, the same issue. This time I can't speak with a live person. It's been months and the support chat keeps suggesting the same fixes that don't work. When I expressed my frustration, the support chat erased the weeks long thread in the support pane. I have decided to cancel my subscription and use Google.
Extremely Disappointing Experience! I was transferred between various departments and given only 3 minutes on a service call, yet my issues remain unresolved. After 7 hours of wasted time, I still have an email account that can't receive messages! The level of support and service is absolutely unacceptable!
I’ve been on hold for over two hours waiting for phone support. It’s nearly impossible to reach anyone online unless you call sales, who respond quickly and are eager to assist until they collect your credit card information. After that, getting further help is nearly impossible.
I waited over two hours to get phone support. It's nearly impossible to reach anyone online unless you call sales, who pick up quickly and are friendly until they get your credit card details. After that, obtaining any assistance becomes almost impossible.
I believe this company should be dismantled and its products banned. It lacks support, and many users claim it scams its customers. Honestly, without government backing, this company would likely not exist. It dominates the operating system market for most PCs and pushes users to adopt its search engine. I feel the founder deserves serious consequences for violations like mass surveillance and fraud. In short, without government support, this company would have already faded away.
It seems the company has significantly reduced human support for its products and is now failing to provide any meaningful assistance. I only managed to speak with someone by selecting an unrelated issue, as the support options led nowhere. The representative tried to direct me to a support team that seems non-existent, as the steps provided simply don't work. The situation continues to worsen, indicating that large companies are neglecting user needs.
I've been trying to contact the accounts and billing team for over five hours, only to be misrouted and disconnected multiple times. The call has dropped around 15 times, forcing me to call back and wait on hold for 40-50 minutes, just for the call to drop again. How does the company continue operating with such poor support?
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