I want to share my frustration as a warning to others. Since last September, I have been living a nightmare: my Microsoft account was compromised. Despite having maximum security enabled, the system failed in just 120 seconds.
What hurts most isn't the theft, but the total absence of empathy and support. I spent months filling out forms, providing proof of identity, and speaking to "digital walls." The result? "We can't do anything." They even suggested I repurchase the products I had already paid for.
We are talking about my work, my memories, and my daily life erased by a corporate policy that prefers losing a customer over admitting a flaw in their security. It’s heartbreaking to know they could help me but choose not to for the sake of "protocol." Do not feel safe with their products: the moment you truly need a human being, you will find only an algorithm programmed to say no. A massive disappointment.
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