Great unless you need customer service. I've been with Surepayroll for a few years, so when it comes to doing payroll, it gets completed. That is why I'm still a customer. However, being a customer doesn't mean it doesn't come with its fair share of issues. Issues that include not paying my payroll taxes and finding out after I received a letter from the state, then jumping through several hoops trying to get it resolved. They will send promotional emails that promise a fee for your time/services/referral, you won't see the money they promise. They will say that Customer Care is handling it, but after 3 months, I'm still waiting and realize from experience, this time frame isn't uncommon with Surepayroll. Customer service is a hit and miss- sometimes you get lucky and get someone who is on top of things and can resolve an issue, while other times the issue doesn't get resolved or requires several follow-ups and a lot of your own time.
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