SurePayroll is a PITA. Lots of minor fees for normal things (such as $39 to cancel a payroll you approved early even days before its due!!), customer service is terrible (ai chatbot is crap and the human help isn't much better), and often what should be simple tasks (like reimbursing an employee) ends up involving changes that inevitably lead you to mess up payroll because it's not intuitive. Regret selecting SurePayroll and will be switching when contract ends.
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