I am extremely disappointed with Surfshark's deceptive marketing and poor customer service. I renewed my subscription on January 1st, 2026, via Binance Pay, trusting their official claim of "Unlimited simultaneous connections" to "protect your entire household".
However, my account was permanently blocked just for setting up my home devices and Chrome profiles from a single residential IP in Venezuela. Despite having 2FA enabled and explaining that their system is miscounting browser sessions as separate physical devices, support agent Andres Gaspar admitted they offer "unlimited devices" but refused to unblock my account or issue a refund, claiming "immoderate use".
This is a clear case of False Advertising and a breach of their 30-day money-back guarantee. They are happy to take your money but will block you for actually using the "unlimited" features they promote.
Avoid this provider if you actually plan on using it for your whole family as advertised.
Ticket Number: 7257867
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