I had a very disappointing experience with this car hire company in Venice due to how a minor flight delay was handled.
My flight from Manchester to Venice (Ryanair FR2898) on 06/02/2026 was delayed by around one hour. While still in Manchester, I contacted the car hire company to let them know about the delay and was advised to call again once I had cleared security in Venice, as their office closed at 23:00.
I followed this instruction exactly. Unfortunately, by the time I cleared security and called, it was 22:57, and I was told I could no longer collect the car. Despite being only three minutes before closing and having already notified them of the delay, no flexibility was offered.
As a result, I was left without transport late in the evening and had to arrange overnight accommodation at my own expense.
When I returned the next morning to collect the car, I was informed that my original booking had been cancelled as a “Non-Collection” and that I would need to rebook at an additional cost of £125.03. I explained that the delay was beyond my control and that I had kept them informed, but the charge was not waived.
In the end, I had no choice but to pay the extra fee in order to proceed with my trip. The lack of discretion, especially given the clear communication and minimal delay, was extremely frustrating and felt unfair.
I would recommend that anyone booking here is very clear about late arrival policies, as even a small, notified delay can result in significant additional charges.
The two stars are for the car being in good condition.
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