Review Time
I had a very disappointing experience with this car hire company in Venice due to how a minor flight delay was handled.
My flight from Manchester to Venice (Ryanair FR2898) on 06/02/2026 was delayed by around one hour. While still in Manchester, I contacted the car hire company to let them know about the delay and was advised to call again once I had cleared security in Venice, as their office closed at 23:00.
I followed this instruction exactly. Unfortunately, by the time I cleared security and called, it was 22:57, and I was told I could no longer collect the car. Despite being only three minutes before closing and having already notified them of the delay, no flexibility was offered.
As a result, I was left without transport late in the evening and had to arrange overnight accommodation at my own expense.
When I returned the next morning to collect the car, I was informed that my original booking had been cancelled as a “Non-Collection” and that I would need to rebook at an additional cost of £125.03. I explained that the delay was beyond my control and that I had kept them informed, but the charge was not waived.
In the end, I had no choice but to pay the extra fee in order to proceed with my trip. The lack of discretion, especially given the clear communication and minimal delay, was extremely frustrating and felt unfair.
I would recommend that anyone booking here is very clear about late arrival policies, as even a small, notified delay can result in significant additional charges.
The two stars are for the car being in good condition.
If you're a woman on your own please do not use this carhire company. On arrival at the office the manager (l believe,) was extremely rude and treated me as a 2nd class citizen. In all my years l've never been treated as if it's the 1800's Bullying me into additional charges. I have written a complaint to head office but l've had no response.I only gave any stars at all, because of Mr Q who was so nice on pick and return and also the very friendly driver Bob both of these people are a credit to the company and its just a shame about the rude, aggressive manager.
I had a very disappointing experience with this car hire company in Venice due to how a minor flight delay was handled.My flight from Manchester to Venice (Ryanair FR2898) on 06/02/2026 was delayed by around one hour. While still in Manchester, I contacted the car hire company to let them know about the delay and was advised to call again once I had cleared security in Venice, as their office closed at 23:00.I followed this instruction exactly. Unfortunately, by the time I cleared security and called, it was 22:57, and I was told I could no longer collect the car. Despite being only three minutes before closing and having already notified them of the delay, no flexibility was offered.As a result, I was left without transport late in the evening and had to arrange overnight accommodation at my own expense.When I returned the next morning to collect the car, I was informed that my original booking had been cancelled as a “Non-Collection” and that I would need to rebook at an additional cost of £125.03. I explained that the delay was beyond my control and that I had kept them informed, but the charge was not waived.In the end, I had no choice but to pay the extra fee in order to proceed with my trip. The lack of discretion, especially given the clear communication and minimal delay, was extremely frustrating and felt unfair.I would recommend that anyone booking here is very clear about late arrival policies, as even a small, notified delay can result in significant additional charges.The two stars are for the car being in good condition.
Alberto of Surprice car rental Bergamo is acting like a thief. I know his name because when I collected the car he was actually very friendly, and I even asked for his name so I could leave a positive review. However, when I returned the vehicle, he suddenly tried to charge me €800 for a minor scratch — something that, based on other comments, seems to be standard practice at SurPrice.What makes this worse is that he openly bragged in Italian to his colleague (the bald guy) about how clever he was for giving me that specific car, saying that “everyone falls for it.” How do I know? Because my wife, who was standing next to me, is Italian — even though she doesn’t look like your “typical” Italian woman.When she confronted him, he claimed he was “just joking” and then told us he would not charge us for the supposed damage “this time” as long as we didn’t leave a negative review.This behaviour is absolutely disgusting. I strongly urge SurPrice to take appropriate action, although I doubt they will, as Alberto seems to be a perfect example of the predatory culture within this company.
Scammed me for 800€, never did i get the deposit back, they said i couldnt use debitcard unless i paid them well above the price, which wasn't written in their policy. So I highly advise against ever using this service even in a emergency situation....
On September 17, 2025, I arrived with my wife and kid 5 years in Naples and had hired this car rental company for 8 days; The experience started off badly because I spent 1 hour on the phone waiting for someone to answer the phone and no one answered, much less did anyone come to pick me up at the airport.So I had to Google the location of the rental car and pay for a taxi to get there.Once there, I asked why they weren't answering the phones and why they hadn't picked me and my family up. They told me the phone didn't ring, so they weren't responsible. I grabbed my phone and asked if the number I was calling was correct, and they said yes. I called them in front of them, and of course, no phone rang, despite saying I was on hold and to wait.They were very rude and impolite and didn't care at all about what happened, they didn't even apologize.We then began the rental process, and despite having purchased €60 all-risk insurance from a separate insurer, the rental car agent began very aggressively scaring me that my insurance was useless and that if I didn't take out their €400 insurance, they would take away my €1,200 deposit. I said I didn't want it, and he insisted a lot and tried everything to get me to do it, until I told him I wanted to cancel the entire process and would no longer rent anything with them, even though I had already paid €200 for the 8-day rental and that I would lose that money.At that point, he stopped insisting and told me we were moving forward. He told me to sign a document on his phone, which he wouldn't let me read. He said he'd email it to me, and after signing, I could read it. He gave me the key to a battered, scratched FIAT PANDA and told me to get in the car. He had no interest in explaining how the car worked, much less checking its condition with him. He just told me to take pictures or videos of the car if you want.I lost almost two hours between leaving the airport and leaving the rental car with the car.My son and my wife waited 2 hours at the airport for me to return with the car.Eight days later, I returned to drop off the car. Obviously, I was expecting them to try to steal my €1,200 deposit. They tried three times to claim damage not mentioned in the initial report, but I was able to prove that all the damage was already there on the day I received the car, using detailed photos and videos I had taken.They were upset that they couldn't steal from me and ordered me and my 5-year-old son, loaded with four suitcases, to get into the car we had rented, which would then take us to the airport.On the way to the airport, they told us they couldn't drop us off at the airport because they weren't allowed in, which is false, as any car can drop off passengers at the airport. They left me and a 5-year-old child 300 meters from the airport gate with four suitcases. This is completely unacceptable, and these gentlemen should be arrested, as they are true thieves, with bad character . Please do not use this company to rent vehicles; you will be robbed and mistreated.
Avoid. This company are crooks. Rented a 10 year old Clio already covered in scratches, most of which, but not all were noted when the car was collected. Upon return they highlighted a scratch that was there when I rented it but which they hadn't recorded. They then charged 850 euros before I could leave. Car had a faulty light switch which caused the battery to go flat. They are basically crooks. I will get my revenge.
Italy, Pisa Airport, SurPrice car hire is a SCAM. They provided an online quote for 105 euros which we would need to pay on pickup. Apparently, this quote is non-binding so the first thing they will do when you turn up is reject it on a minor technicality. They rejected guy ahead of us on a credit card technicality. The person following us had a credit card with expiry date within 6 months and was rejected on that basis. They rejected my quote because the name on my credit card didn’t match that on my passport, seeing as my credit card only uses my initials and surname. They then said they would have to re-quote my car hire. This quote was 450 euros. Strangely, my same credit card they had just rejected would now be fine. I urge everyone reading this to not be tempted by their competitive quotes, AVOID USING THEM, they are crooks!
If I could give no stars it wouldn't be enough the most horrible human beingsSurprice car rental bergamo are the biggest scam artists I've come across I really hope karma gets these people they have no scruples. Awful do not book with them .they will keep Yr deposit and will not answer emails Scammers scammers hideous
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