PROCEED WITH CAUTION - THIS SERVICE IS A TOTAL SCAM!!!
Initially, they provided a car that was entirely different from what I had paid for. The vehicle was in poor condition, with approximately 60 small scratches and dents, all documented on video. They attempted to include paperwork with hidden fees for unnecessary services. Despite having my own insurance, they pressured me into purchasing theirs without any valid explanation. When I began to inquire further, two employees in the office exchanged smiles and conversed in a language I couldn’t understand, displaying completely unprofessional behavior. Upon returning the car, I recorded its condition on video. Once home, I noticed two unauthorized charges on my card: one for $188 and another for $364. I tried to reach out to them, but their website lacks a contact number. Later, I discovered that their headquarters is likely based outside the United States, possibly in Greece. After disputing the transaction with my bank, I was informed that the service claimed I had damaged the vehicle, which is entirely false; the employee who checked it in confirmed it was in perfect condition, and I have video proof. Additionally, they charged me for toll fees despite my having paid for the toll road in cash. Ultimately, this car rental cost me nearly $900. I later found numerous online warnings from other customers stating that this service is a complete scam. They should be held accountable for taking people’s money.
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Surprice Mobility is a constantly growing car rental brand, which has as priority to provide quality services at affordable rates and flexible terms and conditions, combined with real 24 hours support. This has established us as one of the most competitive companies in the market. We are very clear on the terms and conditions of our rentals, with no hidden costs and many offers for our loyal customers and cooperators.
Our fleet is consisted of a variety of car groups, serving all requirements and needs. Our personnel are very well trained, always willing to go the extra mile in order to help our customers to feel like home! We pay great attention to our after sales service, by investing on our customer care department and the so called “repeaters”. Our vision is to become one of the world leaders in the rent a car industry and we are fighting towards this mission with honesty, consciousness, professionalism and very hard work.See more
