This is the most frustrating car rental experience I've had in my 25 years of renting vehicles. I made a reservation through a travel platform for a pickup at the airport in Miami. However, they do not have a counter at the airport, which is misleading since the booking confirmation suggests otherwise. Finding their shuttle was a nightmare, as there were no signs or identifiers, and after many attempts to reach their support line, it took 45 minutes for them to arrive. Their location is in a distant parking lot that resembles an old garage. None of the staff spoke English, which felt very unprofessional. Additionally, they pressured me into purchasing a toll pass, which was not mentioned in my booking. They also insisted on selling me insurance despite my existing coverage, claiming they don't accept it, which raised major concerns for me. I ended up canceling my reservation immediately and had to call a rideshare service to get back to the airport. Given the holiday rush, it took three hours to find another vehicle without hidden fees, leaving a negative impression on my vacation. Based on the reviews I've seen, I feel fortunate to have avoided a bigger issue. I would strongly advise against using their services.
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Surprice Mobility is a constantly growing car rental brand, which has as priority to provide quality services at affordable rates and flexible terms and conditions, combined with real 24 hours support. This has established us as one of the most competitive companies in the market. We are very clear on the terms and conditions of our rentals, with no hidden costs and many offers for our loyal customers and cooperators.
Our fleet is consisted of a variety of car groups, serving all requirements and needs. Our personnel are very well trained, always willing to go the extra mile in order to help our customers to feel like home! We pay great attention to our after sales service, by investing on our customer care department and the so called “repeaters”. Our vision is to become one of the world leaders in the rent a car industry and we are fighting towards this mission with honesty, consciousness, professionalism and very hard work.See more
