Regrettably, there is no option for a “0” rating. This was a frustrating experience for us - we had reserved a 7-passenger SUV at an offsite airport rental service through a booking platform that deserves its own negative review. First, be aware that the shuttle for this service does NOT display any branding; it features several other rental companies located nearby. This led us astray initially. After waiting over 90 minutes for the shuttle, we inquired with each that arrived about the correct shuttle to the rental service. Finally, the right shuttle came, but we arrived 10 minutes AFTER the service closed. The only information available suggested they were open until 11 PM, yet we arrived at 8:10 PM. Because they were closed, we couldn't collect our reserved SUV. An agent still present informed us that we needed a voucher that was never provided to us by the booking platform. Thus, our family of six had to take a shuttle back to the airport to book a hotel, an expense we hadn't planned for and could have avoided if we had known the closing time. We were told we could return the next morning when the service opened at 8:00 AM, but the agent advised arriving at “9 or 10 AM” since she was the main agent there. The next morning, I waited almost an hour while several other parties faced their own challenges renting from this service (notably, only one managed to get their reserved car, but they refused it due to warning lights). At that point, the booking platform still hadn't sent us the required voucher, so we couldn't proceed with getting our vehicle. Despite having a reservation number, the service refused to assist us and stated they could not contact the booking platform. It became clear this was a waste of time, so we inquired about starting a new reservation at the desk. We were told we would need not only the documentation we already had (passport, US driver license, and international driving permit) but also a utility bill to prove our address. Even if we had it, the reserved vehicle was no longer available, despite seeing the same agent from the night before who assured us she would hold it. It’s evident that this operation is not designed to make renting easy or efficient. I am baffled by this business model unless it's to deceive unsuspecting travelers, as only one of the four parties I observed interacting with agents (including us) was able to get their reserved vehicle - and even they were reluctant to accept a car with multiple warning lights. Ultimately, we returned to the airport and made a same-day reservation with a reputable on-site rental company, albeit at a higher cost, but we were assured we would receive our reserved vehicle, after spending extra on a hotel stay and losing a day of our vacation plus the cost of our reservation. The lesson is clear: AVOID THIS SERVICE AND THE BOOKING PLATFORM AT ALL COSTS.
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Surprice Mobility is a constantly growing car rental brand, which has as priority to provide quality services at affordable rates and flexible terms and conditions, combined with real 24 hours support. This has established us as one of the most competitive companies in the market. We are very clear on the terms and conditions of our rentals, with no hidden costs and many offers for our loyal customers and cooperators.
Our fleet is consisted of a variety of car groups, serving all requirements and needs. Our personnel are very well trained, always willing to go the extra mile in order to help our customers to feel like home! We pay great attention to our after sales service, by investing on our customer care department and the so called “repeaters”. Our vision is to become one of the world leaders in the rent a car industry and we are fighting towards this mission with honesty, consciousness, professionalism and very hard work.See more
