Would give less than one star if possible. Using the program for schooling purposes and ended up spending over $3000 for incomplete data. Instructions were unclear and assistance is not readily available or provided. I requested support before using the tool and received none. I requested a meeting to ask my questions before using the tool and it was canceled. I used the tool because it was already written into a dissertation plan - which has taken me 2 years to complete. Now needing support, because responses were not replaced and a total number of participants is not available, I am not getting answers or able to reach someone. They want me to pay for a phone call but won't return an e-mail request (the only way the offer free contact). Basically, if you're not a Survey Monkey pro don't spend the money. If you aren't a large corporation they don't care about your project or what you have to spend. DO NOT RECOMMEND. Use competitors.
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