surveymonkey.com

2.3
2.3 Based on 776 reviews

...

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Carly Snodgrass
Would give less than one star if possible. Using the program for schooling purposes and ended up spe

Would give less than one star if possible. Using the program for schooling purposes and ended up spending over $3000 for incomplete data. Instructions were unclear and assistance is not readily available or provided. I requested support before using the tool and received none. I requested a meeting to ask my questions before using the tool and it was canceled. I used the tool because it was already written into a dissertation plan - which has taken me 2 years to complete. Now needing support, because responses were not replaced and a total number of participants is not available, I am not getting answers or able to reach someone. They want me to pay for a phone call but won't return an e-mail request (the only way the offer free contact). Basically, if you're not a Survey Monkey pro don't spend the money. If you aren't a large corporation they don't care about your project or what you have to spend. DO NOT RECOMMEND. Use competitors.

1
Date of experience: Feb 24, 2026

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