susan-julie.com

2.6
2.6 Based on 81 reviews

Susan Julie was founded in 2018 as a small, exclusive online boutique featuring a select range of popular clothing items. In 2020, we embarked on a journey to evolve into a broader and more interactive fashion destination. Our design ethos is rooted in t...

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Chandos W.
Fraudulent Experience

If I could give zero stars, I would. I felt scammed! I was enticed by the beautiful clothes and spent £87 on three tops and a sweater, which is more than I usually spend. When the items arrived, they looked nothing like the photos—cheap material and poorly made. The tops were excessively long and the sweater's color was different. All of them were huge, even in the smallest size! I requested a refund and a prepaid return label, but their hidden policy states no paid refunds. I had to pay £28 to return them to China. They offered me a partial refund, which was a frustrating experience. Ultimately, I lost £57 and couldn't even donate the clothes; I had to throw them away. Be cautious with this service and protect your money.

1
Date of experience: Dec 13, 2025

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Business Details

  • Susan Julie was founded in 2018 as a small, exclusive online boutique featuring a select range of popular clothing items. In 2020, we embarked on a journey to evolve into a broader and more interactive fashion destination.

    Our design ethos is rooted in timeless elegance, ensuring our garments remain stylish season after season. We prioritize eco-friendly materials and always choose fabrics that are either organic or OEKO-TEX certified. While we began our journey with dresses, which still comprise the majority of our collection, we have since expanded to include tops, skirts, coats, and trousers. Our clothing range is available in sizes S-5XL, as we believe that everyone should be able to find a style they feel comfortable and confident in, regardless of size or body shape.

    Environmental and sustainability concerns are at the heart of our decision-making process. We strive to create garments that are not only long-lasting in terms of design but also in their overall quality.

    Our goals for our own designer collections are as follows:

    To create stunning, well-fitting garments available in sizes S to 5XL.
    To offer high-quality pieces at sensible prices.
    To design versatile clothing that can be worn across multiple seasons and styled in various ways.
    To craft garments with feminine cuts and fun patterns that look great straight away, without any fuss.
    We design clothes with the aim of bringing joy to your life – by adding a touch of color to your wardrobe and the world, and by creating garments suitable for all body types and sizes. We hope you love our pieces as much as we do!

    Thank you for visiting us, and we hope you enjoy your shopping experience!

    Warm regards,

    If you have any questions or concerns, please do not hesitate to contact us via Email: service@susan-julie.comSee more

  • email service@susan-julie.com
  • language https://susan-julie.com

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