I placed an order for $166. Upon delivery, I was unexpectedly charged an additional $78 for ‘tariffs,’ which was never disclosed at checkout. This extra charge was nearly half of my original order — completely unreasonable. I refused the delivery and contacted the company for a refund, but they stated my package was ‘held at customs’ and that I would receive no refund. They directed me to a small line of text on their website about tariffs not being included. While I understand tariffs may apply, charging $78 unexpectedly, without transparency, is unacceptable. This feels misleading and predatory. Customers should not face hidden fees and then be penalized for refusing to pay them. I caution anyone thinking of ordering from this brand — be aware of hidden costs and poor communication.
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