I ordered a blanket for my mom for Christmas. About 20 minutes after the order was placed, I realized there was an error. I contacted the company and they attempted to fix the mistake. In the process, they changed the sizing of one of the photos. I emailed them back asking for them to put the photo back to its original size. At that time, the communication stopped. I then received notice that the product was going to ship. I sent them multiple messages asking them not to ship the product and attempted to cancel the order due to their lack of response and assistance correcting the blanket photo. Due to their lack of response, I ordered a blanket for my mother from another website, as I was hoping to have it by Christmas. Finally a couple weeks after Christmas, I hear from Suzitee. All I want is a refund, since no product was ever produced or shipped by them. They will NOT refund my money. Multiple communications and they want me to order something else. I don't need or want anything else. I just want a refund since I had to order elsewhere due to their untimely customer service.
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