Suzuki S Cross hybrid Issues with grip at front of factory fitted tyres.Dealer told at POS fitted as standard with All Season tyres.Once car bought questioned later on when no grip in slush told by dealer not fitted as standard with All Season tyres.Checked tyres, summer tyres fitted.Fitted at own expense winter tyres to front, grip improved but still obvious and dangerous issues of grip, maybe design flaw weight distribution issue definitely something preventing acceptable grip at front.Wrote to Suzuki head office, got a long GS email from a Sarah telling me all the brochure terminology of the 4x4 system and that all Suzuki SUV, 4x4 were fitted with "all season" tyres as standard. Good start?I asked if so please arrange for my vehicle to be fitted with "all season" tyres as it wasn't from new. Sarah then said the "technical department" would have to review my evidence of photos of summer tyres on my car and review my circumstances and needs?Really?Time passed nothing, so I asked for a answer, and mentioned Mr Suzuki head of Suzuki UK might want to be in the loop?Got another email from another women saying Mr Suzuki was unavailable and the previous lady had given outdated information. Suzuki checked with factory and summer tyres were fitted as standard not "all season" tyres. They didn't say when the "outdated information" had changed not took into account the failure of the vehicle to grip in an acceptable manner in winter conditions with factory fitted tyres on a 4x4. Another load of GS.Conclusion: DO NOT BUY A SUZUKI S CROSS IF YOU THINK IT WILL PERFORM IN WET OR WINTER CONDITIONS UTILISING ITS FOUR WHEEL DRIVE SYSTEM WITH STANDARD TYRES, IT WILL NOT. IT IS UNFIT FOR PURPOSE AND SUZUKI IGNORE THIS PROBLEM.Important note:I purchased this car through Motobility as I am disabled and need doctor /hospital access at any time of the year, so I chose a 4x4 Suzuki vehicle expecting a thoroughbred 4x4 system well designed and engineered. It may be but completely useless without suitable tyres and the standard tyres fitted are useless as far as grip goes. Now I have a Vehicle I cannot trust in winter conditions 100%. Suzuki were informed of my disability needs and totally ignored them.I thought showing respect was an important part of Japanese culture, clearly not.
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