I ordered items understanding delays might occur due to the Black Friday and Cyber Monday period. One part of my order arrived, but the other is still marked as 'shipping information received'. The courier informed me that the second parcel hasn't been scanned yet. I attempted to contact the service for help, but it was nearly impossible. The chat feature just reloads the page, and I got no response on social media. Emailing resulted in a generic reply with no follow-up. After a lot of effort, I finally managed to get assistance through another platform, and the remaining order was delivered after a long wait.
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