I placed an order, but encountered an ‘unexpected error’ during checkout. I checked my account and saw no order confirmation, so I placed another order. To my surprise, I received two email confirmations as both orders went through. I reached out to customer service to cancel the second order, which was only placed 15 minutes prior. I was informed it was impossible to cancel and was advised to contact my bank! The representative acknowledged it was their error. It’s baffling that a large company can't cancel a recent order due to their own system fault. I have raised a dispute with my payment service.
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