The Westfield Centre is a fantastic mall, and it’s nearly impossible to visit without making a purchase. However, I had a peculiar experience that felt discriminatory. Upon entering the store, the security guard insisted I remove or turn my cap backwards for facial recognition purposes, which was not communicated anywhere at the entrance. I pointed out that I had entered many other stores without such a request. If this company prioritizes facial recognition, they should clearly inform customers beforehand. This incident raised serious questions for me regarding their policies and inclusivity.
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