I placed my order well in advance for Christmas delivery and selected the option to have it sent to the store. After waiting a week, I attempted to reach out to find out the status of my order. The company seems impersonal, as there’s no way to speak with a human; the chatbot is only available during business hours, and there is no phone number provided. When I finally accessed the online chat, the chatbot informed me that my order was fulfilled, which was clearly not the case since I was actively inquiring about it. I contacted the local store for assistance, but they had no information about my order. They suggested using the online chat again, which felt like a complete waste of time. Each time I accessed the chat, I was told I would be connected to an adviser, only to be disconnected due to their unavailability. Very disappointing experience. I will not be ordering from this service again and will take my business elsewhere.
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Founded in 1998 by Tamara Hill-Norton, Sweaty Betty has been shaking up the activewear market for 20 years. Designed by women for women, Sweaty Betty's goal is to make you feel powerful and amazing from studio to street with the best fit and fabric.
