I placed an order for 3 pairs of leggings on December 28th and thankfully took a screenshot of the order confirmation showing the order number. After a day, I noticed I hadn’t received a confirmation email from the company. Since then, I haven't heard anything from them or the delivery service responsible for bringing my items to the local shop. I attempted to reach customer service, only to find that there’s no way to speak to anyone directly! The chatbot I used didn’t recognize my order number and disconnected me. I sent an email and was informed that responses take up to 8 days! This is incredibly frustrating! The order was made on December 28th, and the payment was deducted from my account on January 5th. If I don’t receive a reply to my email, I’ll have to visit a store to seek a refund. This is disappointing service from a retailer where I’ve spent a significant amount of money. I won’t be shopping there again.
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Founded in 1998 by Tamara Hill-Norton, Sweaty Betty has been shaking up the activewear market for 20 years. Designed by women for women, Sweaty Betty's goal is to make you feel powerful and amazing from studio to street with the best fit and fabric.
