This review is not about the furniture itself. It is about the service.
Here is the situation: I ordered terrace furniture for my apartment in Valencia, which is located on the 5th floor. I was not given any exact delivery date or time in advance.
Today I receive a call from the driver saying he is already at the entrance of my building and that I need to come downstairs and collect all the boxes myself. The furniture weighs around 80 kg in total — for reference, I weigh about 50 kg.
How exactly am I supposed to carry these boxes upstairs on my own? And how could I possibly have helpers waiting downstairs when the delivery window given was between February 24 and March 10?
Dear SWEEK: if you sell furniture but cannot provide delivery to the door (which is already questionable service for a furniture company), then at the very least the delivery service should communicate the exact delivery date at least one day in advance. That way the customer can arrange help or organize a separate service to bring the furniture upstairs.
Honestly, the logic here is very simple — but apparently incredibly difficult for your delivery service to understand.
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Descubre sweeek, la nueva marca de moda para amueblar tu casa y sus espacios exteriores durante todo el año.
Tanto si tienes un apartamento de 15 m2 como si estás reformando un edificio antiguo, tenemos los productos que necesitas para sentirte como en casa.
Ya sea un sofá, un cortacésped, una mesa de jardín, una cama elástica o una lámpara de salón, nuestro equipo está siempre a la búsqueda de oferta perfecta que dará envidia a tus vecinos.
Sweeek es para todos aquellos a los que les gusta amueblar, renovar, estilizar, modernizar, arreglar y sin gastar un dineral.
sweeek, have a sweet week.See more
