I placed an order for two products on November 29, expecting delivery between December 10–16, but there has been no update, and the tracking page hasn't changed. Customer service informed me that a refund would only be issued after January 23 if the package still hasn’t arrived. I explained that I wouldn't be available and couldn’t wait that long, but they showed no responsibility and offered no solution. I currently have neither my items nor my money. It's a very disappointing experience! This will be my last order from this service.
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